Optus Outage Compensation

"So, we'll work with each and every one of them to understand exactly what happened to that particular customer. TELSTRA is still trying to identify the cause of a nationwide outage seven hours after it shut down voice and data services for millions of its customers. Or call us on 131 003. technology; New glitch for Telstra mobile network hits prepaid phones. Optus says key services have been restored after a prolonged outage that left internet users furious. While the rest of the corporate world understands that effect customer service is the key to profits & success this arkayic optus believe that telling everyone theres a 30minute wait will fix there obvious poor service s& products. Jees, your headline doesn't even summarise the whole article, merely a paragraph at the bottom of the page. Telstra's woeful outage excuse. Optus customers cut-off by the Queensland telecommunications black-out yesterday may be able to seek compensation from the company. Network outages - find out about other network outages that may be affecting your Telstra service. Even though he wasn't even locked into one. Furious customers reported technical issues about midday on. An Optus spokeswoman, who refused to be named, said when connecting to the NBN, customers may choose any service provider — they are not obligated to enter into a contract with Optus. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,742 to $84,132 with the average total cash compensation of $71,149. What is the Customer Service Guarantee? The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. Customers fuming after BOQ goes down NAB offers compensation after nationwide banking outage. For the NBN/ADSL outage, Telstra has offered a $25 credit to consumers and a $50 credit to businesses who were offline for an extended period of time. Optus customers on South Australia's Lower Eyre Peninsula are calling for compensation, after the return of mobile phone coverage to the region. - Systems are convoluted and poorly designed, slows down the sales process, constant system outages. Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. If that isn't possible, we'll pass your issue on to our case management team, who'll call you directly. Telcos reveal. Site Aussie Outages, which provides an overview of technical issues across Australia, reports people in Brisbane, Sydney. Network outages - find out about other network outages that may be affecting your Telstra service. Serves electric customers by providing over 9 billion kilowatt-hours of energy a year. Service outages and compensations. Create an account or log into Facebook. They follow Telstra, Optus and TPG in providing undertakings to the ACCC for misleading customers into paying a price for a service they could not receive. The meltdown occurred when the main east coast line was severed by a Gold Coast excavator, nearby a separate work site operated by the Southern Regional Pipeline. After mutiple attemps to follow up with her / the case, we knew that we have a new - 608289. Optus customers across Victoria are furious after internet failures hit services including Netflix and Xbox live, despite the telco saying the outages were now stabilising and intermittent after. Outages overview Outages overview. Customers fuming after BOQ goes down NAB offers compensation after nationwide banking outage. Benaraby a town without cash as internet fails "Customers may be eligible for compensation if they have experienced a loss of business due to their phone service not working. In a statement, Optus said it was working. On 20 December 2017, the ACCC accepted a court-enforceable undertaking from TPG Internet Pty Ltd (TPG) in relation to conduct similar to that of iiNet and Internode. Optus has the full broadcast rights for the 2018 FIFA World Cup, showing all 64 matches, with matches viewable via the company's FetchTV box, Apple TV or through online streams on through. Help with an account issue? - LiveChat 24x7 support View Usage, Bills and more - Check it out on MyAccount. A contractor who cut through an Optus fibre optic cable on the Gold Coast could end up being sued for millions by Optus who are facing major payouts to business customers affected by this week's loss of mobile, landline and Internet services in Queensland. Judge Robson ruled that Telstra may suffer irreparable injury for which damages will not result in an adequate compensation unless an injunction was granted. Internet went down again he went ombudsman, Optus said he could opt out of the contract for free. Optus has denied that the deal would affect it to a large extent, and merely said that it is in discussions with TPG on future plans, and regardless continues to be a primary mobile network provider in the space. An Optus spokesman said some landline customers at Cronulla were affected as a result. Optus says key services have been restored after a prolonged outage that left internet users furious. Quote dates - when the outage happened, when they were contacted by you. Location - Outage - Degradation Nationwide/Statewide - Outage. Compensation and Benefits. Trust me I know, as an ex. You'll find us online 24/7 to give you a hand. Compensation for south brisbane outage For me, this has gone on too long. I would like 3gb mobile data added to my mobile foc. Court grants Telstra injunction against Optus in speed claim trial. If the outage is only minor and short, it is unlikely you will receive any compensation or refund. "Optus appear to have a major outage effecting NBN, ADSL and Mobile across NSW," one user wrote on Twitter. A national Optus outage has left thousands of customers across the country unable to watch Netflix or use their gaming consoles. The Optus outage did not bother me particularly but what I did find especially annoying was the sms from Optus at 210am this morning offering me great coverage of the Olympics. The base salary for Outage Coordinator ranges from $59,595 to $83,958 with the average base salary of $71,045. Optus customers on the NBN suffered outages in Victoria, No Optus: Telco's NBN users hit by major outage on Sunday Featured 0. The company said it would provide another update on the outage at 8pm tonight. The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. AWS resolves connectivity issues with Telstra and Optus. Telstra will not be offering another free data day for its most recent outage, but it has promised to consider requests for compensation from affected business customers. Telstra loses 770 Aussie criminals. Breaking compensation news, analysis and opinion, tailored for Australian CIOs, IT managers and IT professionals. After mutiple attemps to follow up with her / the case, we knew that we have a new - 608289. The NBN outage has been over 24 hours, how much longer?. TELSTRA has refused to give customers another free-data day after the latest network meltdown left many mobile customers cut off. "Optus appear to have a major outage effecting NBN, ADSL and Mobile across NSW," one user wrote on Twitter. If you are @NBN_Australia or @Optus could u get your act together&fix it PRONTO. 6:00pm resolution estimate come and gone. I would suggest the person having problems get a friend with an Optus direct service call Tech support and lodge a service issue complaint. Between 1 September 2015 and 30 June 2017, Optus offered NBN services to consumers advertising a range of speed plans. Telstra's woeful outage excuse. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. A national Optus outage has left thousands of customers across the country unable to watch Netflix or use their gaming consoles. Many called for compensation for the time without service. Optus Granville reports just spent an hour on the phone to @Optus being transferred between technical and customer service to result in no answer and basically being called a liar. You'll find us online 24/7 to give you a hand. Telstra's woeful outage excuse. It is unclear exactly what caused the outage, or how many people were affected. Telcos reveal. Power outages can be caused by severe weather, such as lightning, floods, heatwaves, bushfires or high winds, or by trees contacting powerlines. I expect compensation @vijayarumugam Hi Optus, the cable internet is down at 2146 for the last 30 minutes. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with. MASSIVE OPTUS OUTAGE - Melbourne users specifically making complaints and large spike in optus outages. Check for outages in your area For the latest information about planned or unplanned power outages in your area, as well as estimated restoration times, please enter your postcode or suburb below and click submit. Picture: Getty Telstra also faces legal action from rival Optus, which has taken the company. Breaking compensation news, analysis and opinion, tailored for Australian CIOs, IT managers and IT professionals. Optus' own service troubleshooting page was affected by the outage. The bank's business. The outage is expected to be fixed this week and applications for compensation for those affected can be made on Telstra's website. At Optus, our aim is to lead Australia in delivering outstanding customer experiences. Telstra Corporation Ltd (ASX: TLS) is fast gaining an unwanted reputation as having an unreliable network - both mobile and broadband - after another series of outages yesterday and earlier. NAB offers compensation after nationwide banking outage. @ManishP90255176 @Optus I have checked my device even (indirectly forced) to buy a new device #iPhone11 in order to ensure that issue is not due to my device. Optus director of network operations. @Optus @lizlarosa03 You mean the page that shows no current outages, that your tech support team also know nothing about and wasted 45 mins of my time trying to get me to troubleshoot the issue for something you apparently already know about? That page? — (@smellyheadz) 2019-10-25 21:45:26. The telco also faces legal action from rival Optus, which has taken the company to court over its advertisements for an "unlimited" mobile phone plan. NAB has promised to refund its customers who lost money after the bank had a four-hour outage today that left people without access to ATMs, EFTPOS and online banking. While there be compensation? Compensation will be determined on a "case by case" basis, an Optus spokesperson said. Some services on the Optus communications network are back online after a major network outage across Queensland. More than 8700 Optus customers who paid for unobtainable NBN speeds will be compensated, the Australian Competition and Consumer Commission (ACCC) has announced. Optus customers across Victoria are furious after internet failures hit services including Netflix and Xbox live, despite the telco saying the outages were now stabilising and intermittent after. @MasterScythe: You should try Sydney, this is Optus in a nutshell. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with. Breaking compensation news, analysis and opinion, tailored for Australian CIOs, IT managers and IT professionals. Fix broadband rollout problems of face consequences, NBN and telcos warned. Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. Some Optus services restored in Qld. - Overly managed (made to do unnecessary 'sales improvement' check-ins that detracts from the sales interaction (may be store-specific). Optus is the second service provider to provide compensation to customers for selling misleading NBN speeds since the ACCC flagged the industry-wide problem in July. The base salary for Outage Coordinator ranges from $59,595 to $83,958 with the average base salary of $71,045. Compensation and Benefits. Three Mobile customers offered up to £20 credit as compensation for outage - but only if they ask for it Jump directly to the content The Sun, A News UK Company Close. If the outage is only minor and short, it is unlikely you will receive any compensation or refund. The Optus outage did not bother me particularly but what I did find especially annoying was the sms from Optus at 210am this morning offering me great coverage of the Olympics. Although we take mobile connectivity for granted, when we're not connected it can seriously affect both our personal and business lives. fantastic job there Optus! — (@ambsreads) 2019-10-17 14:13:23. Now on Telstra I get reception at all corners of the apartment, and I even get reception in the underground garage which is crazy as I couldn't even make calls from the garage while on Optus. However, Telstra's customers - at least those taking to social media - are justifiably upset, calling on Telstra to provide either a free day data days as compensation for the outage whilst others are pushing for some form of financial compensation. Optus' social media channels were bombarded with complaints. Singtel slapped with fine for broadband service outage. Possible arson link to Telstra 000 outage. Jees, your headline doesn't even summarise the whole article, merely a paragraph at the bottom of the page. Or call us on 131 003. 2) (CSG Standard). Power outages can be caused by severe weather, such as lightning, floods, heatwaves, bushfires or high winds, or by trees contacting powerlines. The telco had already admitted that some customers had not received the speeds they signed up for, and on Monday offered compensation to those who purchased NBN services between September 1, 2015 and June 30 2017. Share photos and videos, send messages and get updates. I would like 3gb mobile data added to my mobile foc. A major internet outage hit Optus customers on the National Broadband Network across the country on Sunday. Mobile network outages are a hot issue from time to time. Residential services are considered 'best effort' and sometimes that falls short of 100%. You have a right to make a complaint if you are dissatisfied with our services or how we've handled your enquiry. A Telstra spokesperson said a "surge of traffic" was responsible for the outage on Thursday afternoon, which lasted more than five hours. Optus customers have not been affected by the outage. if they should seek compensation from. Claims for compensation for lost revenue have to be based on monetary losses suffered as a direct result of the telco's failure. Three Mobile customers offered up to £20 credit as compensation for outage - but only if they ask for it Jump directly to the content The Sun, A News UK Company Close. - Systems are convoluted and poorly designed, slows down the sales process, constant system outages. Speed Snafu: Now Optus Is Offering NBN Refunds Too. Quote dates - when the outage happened, when they were contacted by you. Offers other services through its affiliates, such as telecommunications, consulting, and utility services that cross state and national boundaries. You will need to back this up with documents, like bank statements, that show how income or sales were affected during the outage. However, many customers and business owners have argued they have lost money as a result of the outage. At Optus, our aim is to lead Australia in delivering outstanding customer experiences. Some customers reported receiving a text message about 9pm from Optus saying there would be no further updates until the next day. The first May '18 outage occurred on the same day the company released it's Unlimited Plans. Outages affecting a large number of Home Phone services may also be listed on our Mass Service Disruption page. ACCC catches second telco in its crackdown on NBN speed claims. How long does a live outage last NBN Internet and phone? Anyone else think something like a denial of service is happening to Optus and Telstra? When I check the map for outages on "internet outages. TELSTRA is still trying to identify the cause of a nationwide outage seven hours after it shut down voice and data services for millions of its customers. Telstra's woeful outage excuse. Optus spokesman Joshua Drayton acknowledged that the company would receive calls asking for compensation for the loss of business services. The company said approximately a third of its one. 21 Stories Optus faces action over customer gouge. Speed Snafu: Now Optus Is Offering NBN Refunds Too. Optus customers on South Australia's Lower Eyre Peninsula are calling for compensation, after the return of mobile phone coverage to the region. Chris The overcharged customers are now being offered compensation. 0 replies 0 retweets 0 likes. Phone companies must meet minimum performance requirements for specified services and compensate customers when these are not met. "Optus communicates to customers regarding planned upgrades via the Optus website, where they can view live service and network status updates," she said. OPTUS UPDATE: Customers love that ringing sound TWO Optus tower outages have caused widespread angst as residents in Evans Head are unable "Compensation requests are considered on a case. Former Optus reseller Allphones has fallen at its first attempt to get compensation from the telco for miscalculation of commissions throughout the pair's long-running partnership. The information is a guide only as scheduled times could vary and interruptions may affect only parts of streets or roads. Optus says key services have been restored after a prolonged outage that left internet users furious. Serves electric customers by providing over 9 billion kilowatt-hours of energy a year. @Optus what's going on with the outage for cable in 2134? Been "under investigation" for over 3 hours! Are we going to get compensation? 5:13 PM - 13 Apr 2017. They follow Telstra, Optus and TPG in providing undertakings to the ACCC for misleading customers into paying a price for a service they could not receive. Glassdoor has 721 Optus reviews. NAB offers compensation after nationwide banking outage. You will need to back this up with documents, like bank statements, that show how income or sales were affected during the outage. Web hosting provider SmartyHost has offered to compensate customers whose Web sites have been inaccessible after it migrated them to a new. Optus will offer remedies to more than 8,700 of its customers who were misled about maximum speeds they could achieve on certain Optus NBN plans. Even though he wasn't even locked into one. Customers fuming after BOQ goes down NAB offers compensation after nationwide banking outage. If that isn't possible, we'll pass your issue on to our case management team, who'll call you directly. Be prepared for abusive customer in relation to the lack of support the customer has received from customer support and the lack of support or changes implemented to resolve the matters causing the issues. The bank's business. if they should seek compensation from. Optus Granville reports just spent an hour on the phone to @Optus being transferred between technical and customer service to result in no answer and basically being called a liar. We deal with some compensation claims for: financial loss caused by a breach of an obligation that a provider owes a consumer; embarrassment or humiliation caused by a privacy breach. The telco also faces legal action from rival Optus, which has taken the company to court over its advertisements for an "unlimited" mobile phone plan. Optus says it will consider compensation for businesses affected by an accident that cut landline, mobile and internet phone connections to Queensland yesterday. Now on Telstra I get reception at all corners of the apartment, and I even get reception in the underground garage which is crazy as I couldn't even make calls from the garage while on Optus. Telstra has previously suffered outages back in 2017 as the result of exchange fires, and 2016 saw numerous outages across all networks. It is unclear exactly what caused the outage, or how many people were affected. Fix broadband rollout problems of face consequences, NBN and telcos warned. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,742 to $84,132 with the average total cash compensation of $71,149. Users also complained of Optus' 24-hour-chat service being offline or dropping out. In such cases. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,742 to $84,132 with the average total cash compensation of $71,149. Optus has previously indicated it would compensate some customers who purchased fibre to the node (FTTN) and fibre to the building (FTTB. Advice to Management. TELCO giant Optus has been forced to compensate hundreds of thousands of customers after they were overcharged on their phone insurance policies. Singapore telco has been fined S$500,000 (US$369,946) for a service disruption last December that lasted nearly a day and caused by a. Service outages and compensations. Waited five weeks for the 16GB Black iPhone and only was told that it had arrived when I called them (not them calling me). Three Mobile customers offered up to £20 credit as compensation for outage - but only if they ask for it Jump directly to the content The Sun, A News UK Company Close. Now, there is growing pressure for the NBN and the telcos to sort it out - or face penalties. Optus said it did not know when the issue would be resolved. Optus' social media channels were bombarded with complaints. Some services on the Optus communications network are back online after a major network outage across Queensland. While there be compensation? Compensation will be determined on a "case by case" basis, an Optus spokesperson said. The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. Optus should be well aware of a tower issue before a contractor is! Optus Tech support are not aware of issues with the tower at Kelly's lookout at Exeter, Tas. Australia's biggest phone. The outage affected live-music venue, the Brass Monkey. Check for outages in your area For the latest information about planned or unplanned power outages in your area, as well as estimated restoration times, please enter your postcode or suburb below and click submit. 675 Optus reviews. While there be compensation? Compensation will be determined on a "case by case" basis, an Optus spokesperson said. Livid users have been reporting issues with the company. An Optus spokesman said some landline customers at Cronulla were affected as a result. 21 Stories Optus faces action over customer gouge. Court grants Telstra injunction against Optus in speed claim trial. Optus webmail is your free email service and your own [email protected] Telstra outage hits 4G, 3G and SMS services. The company said approximately a third of its one. The bank's business. 20 (for business customers). Internet not working or outage in your area? - Check the Outage page for details and troubleshooting. No phone line for my business today. Optus Local calls disconnect as soon as you put the receiver down. Queensland desperate to reclaim marquee Test NAB offers compensation after nationwide banking outage. RESIDENTS relying on the Optus network have been left in the dark over the last couple of days, with low or no service since Thursday morning. Seems @Optus has different network instrument for @Apple causing issue. Optus customers have not been affected by the outage. Now on Telstra I get reception at all corners of the apartment, and I even get reception in the underground garage which is crazy as I couldn't even make calls from the garage while on Optus. The NBN outage has been over 24 hours, how much longer?. A Telstra spokesperson said a "surge of traffic" was responsible for the outage on Thursday afternoon, which lasted more than five hours. These outages occurred on both mobile and fixed networks. I'm one of the unfortunates and am currently even using the service with Optus that apparently needs further work to connect. Learn more. CHOICE: Telstra Customers Should Be Released From Contracts Due To Repeated Service Outages. Optus Coverage Commitment We're confident in our mobile network and now you can be too with the Optus Coverage Commitment. Telstra outage hits 4G, 3G and SMS services. Compensation for telecommunications outages. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. Optus customers cut-off by the Queensland telecommunications black-out yesterday may be able to seek compensation from the company. Many called for compensation for the time without service. Optus says key services have been restored after a prolonged outage that left internet users furious. "Optus appear to have a major outage effecting NBN, ADSL and Mobile across NSW," one user wrote on Twitter. When I complained to Optus I was told that sms just get lost in the network sometimes. Optus webmail is your free email service and your own [email protected] SERVICE DISRUPTIONS CSG Standard and Public Notices for Mass Service Disruptions: Along with our commitment to delivering a high standard of service to our customers, we are obliged to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 0 replies 0 retweets 0 likes. "[I]f there was a loss [on Saturday morning] driven by the outage, yes, compensation will be provided to customers. Telstra is facing a compensation bill of up to $100 million, with the telco hit by a furious backlash from retailers after an outage knocked out merchant EFTPOS terminals and ATMs across the country. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with the National Retail Association claiming up to $100 million in lost. Livid users have been reporting issues with the company. Optus said it did not know when the issue would be resolved. 21 Stories Optus faces action over customer gouge. If you have any questions regarding your eligibility for a CSG payment under any of the mass service disruption notices posted on this site, or if you wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, please contact Optus on 133 937. Optus reported NBN outages in Victoria, South Australia, Tasmania, Western Australia and. The outage affected live-music venue, the Brass Monkey. A contractor who cut through an Optus fibre optic cable on the Gold Coast could end up being sued for millions by Optus who are facing major payouts to business customers affected by this week's loss of mobile, landline and Internet services in Queensland. co/GaQ5FnhBj0 #BigFourbanks #CBA #outage 5. "So, we'll work with each and every one of them to understand exactly what happened to that particular customer. If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 - quoting CSG exemption reference number 19022018-WA-S-C-P-KIMBERLEY AND SURROUNDING DISTRICT_RUN. After mutiple attemps to follow up with her / the case, we knew that we have a new - 608289. @Optus @lizlarosa03 You mean the page that shows no current outages, that your tech support team also know nothing about and wasted 45 mins of my time trying to get me to troubleshoot the issue for something you apparently already know about? That page? — (@smellyheadz) 2019-10-25 21:45:26. 675 Optus reviews. In that year, Vodafone was hit with an outage, as was Optus subsidiary Virgin Mobile, while Telstra suffered multiple outage incidents over that 12-month period. Optus said the outage occurred after excavation work yesterday accidentally cut a fibre optic cable on the Gold Coast at around 8am. I live 4 Km from CBD, and could only get reception outside my building. These issues occurred at a time when Telstra and Optus are in court, fighting over claims Optus made that it had the best network in Australia. Telstra loses 770 Aussie criminals. a service standard payment has not been previously issued to you, for the same outage at the premises. It follows parent company TPG's December promise to. Some services on the Optus communications network are back online after a major network outage across Queensland. You can certainly ask for compensation for down-time, but it would be a goodwill gesture on their behalf. Jees, your headline doesn't even summarise the whole article, merely a paragraph at the bottom of the page. Telstra outage hits 4G, 3G and SMS services. The first May '18 outage occurred on the same day the company released it's Unlimited Plans. Now on Telstra I get reception at all corners of the apartment, and I even get reception in the underground garage which is crazy as I couldn't even make calls from the garage while on Optus. Earlier this year Telstra offered its mobile customers free data days as compensation. Livid users have been reporting issues with the company. System outage, Rude customer service team, undesirable processes and customer care wait/hold times. 40pm today, affecting phone calls, text messages and internet connections. The company said approximately a third of its one. @Optus @lizlarosa03 You mean the page that shows no current outages, that your tech support team also know nothing about and wasted 45 mins of my time trying to get me to troubleshoot the issue for something you apparently already know about? That page? — (@smellyheadz) 2019-10-25 21:45:26. However, many customers and business owners have argued they have lost money as a result of the outage. Optus hit by mobile phone outages. That said perhaps contact the TIO and ask them to request some sort of refund for a months service not provided (If Optus themselves don't agree to do it in the first place). In that year, Vodafone was hit with an outage, as was Optus subsidiary Virgin Mobile, while Telstra suffered multiple outage incidents over that 12-month period. Claims for compensation for lost revenue have to be based on monetary losses suffered as a direct result of the telco's failure. Site Aussie Outages, which provides an overview of technical issues across Australia, reports people in Brisbane, Sydney. Seems @Optus has different network instrument for @Apple causing issue. - Overly managed (made to do unnecessary 'sales improvement' check-ins that detracts from the sales interaction (may be store-specific). If you have any questions regarding your eligibility for a CSG payment under any of the mass service disruption notices posted on this site, or if you wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, please contact Optus on 133 937. Comment : 2 outages in a single month (May '18) is not a good look for Telstra. Optus has denied that the deal would affect it to a large extent, and merely said that it is in discussions with TPG on future plans, and regardless continues to be a primary mobile network provider in the space. > Facebook outage: apologies, compensation requests, and Afterpay takes a hit Tess Bennett 2019-03-15 Facebook has apologised to marketers who were unable to access its ad interfaces, including Ads Manager and the Marketing API, yesterday during an outage which impacted the social media giant's platforms globally. Telstra outage hits 4G, 3G and SMS services. Optus users took to Twitter to report problems on their NBN home service while up to 1000 complaints were logged by an internet outage site by 7pm (AEDT). "Compensation requests are considered on a case. No phone line for my business today. MASSIVE OPTUS OUTAGE - Melbourne users specifically making complaints and large spike in optus outages. A compensation bill for last week's Telstra outage that took down EFTPOS and ATMs could prove very costly for the telco, with. Network Engineer employed by Optus I was responsible for faults and maintenance of the core SDH and IP transmission equipment and was one of the team members on a rotating roster on-call during all hours of the night, one eye opened, just waiting for that phone call from the NOC (network operations center) at 12AM briefing me on some urgent outage whereas half of. if they should seek compensation from. au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage. Australia's biggest phone. After mutiple attemps to follow up with her / the case, we knew that we have a new - 608289. Benaraby a town without cash as internet fails "Customers may be eligible for compensation if they have experienced a loss of business due to their phone service not working. People artnt that clueless optus. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,742 to $84,132 with the average total cash compensation of $71,149. SERVICE DISRUPTIONS CSG Standard and Public Notices for Mass Service Disruptions: Along with our commitment to delivering a high standard of service to our customers, we are obliged to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. Cons - Lots of young people at uni who party and don't show up for shifts or dont take their role seriously - Not many opportunities for career progression - Management is unprofessional and there is a terrible 'high school' social structure - Staff are pressured to make high volume of sales at the expense of customer, whether products are suitable or not - Previously has great. In such cases. Internet went down again he went ombudsman, Optus said he could opt out of the contract for free. NAB offers compensation after nationwide banking outage. @Optus what's going on with the outage for cable in 2134? Been "under investigation" for over 3 hours! Are we going to get compensation? 5:13 PM - 13 Apr 2017. Almost 60,000 Aussies caught up in NBN speed claim action Late last year, Telstra, Optus and TPG all agreed to offer refunds to customers ARN Staff (ARN) 15 January, 2018 11:30. Re: Compensation for not being able to use telephone So the final answer through private messaging is that because Optus compenstated me for unreliable internet access from April to May last year, they don't beleive they need to compensate me for not being able to use my telephone from December last year to May this year. The outage was planned network maintenance and not a fault, emergency or remedial repairs. Waited five weeks for the 16GB Black iPhone and only was told that it had arrived when I called them (not them calling me). Advice to Management. Shop the latest mobile phones & tablets. Australia's biggest phone. Many called for compensation for the time without service. Compensation and Benefits. The telco also faces legal action from rival Optus, which has taken the company to court over its advertisements for an "unlimited" mobile phone plan. A hardware failure caused a brief outage across mobile voice services on Friday morning, with Optus restoring services as of 9. Optus Local calls disconnect as soon as you put the receiver down. Telstra offers customers a 'free data Sunday' to compensate for outage a small piece of compensation to Telstra customers. Poor training, monitoring and supervision of staff. 20 (for business customers). Compensation for south brisbane outage For me, this has gone on too long. Mobile network outages tips for consumers. The company said approximately a third of its one. You will be notified of the outcome within 30 days of receipt of your application form. Man wrongly imprisoned for murder to get more than $7m compensation. The last live chat I had I basically told the rep what was most likely going on (no nbn because NBNco decided to work on it, and neither them or the ISP cbf to inform anyone prior -stakeholders or customers, and optus outage map fails to show outages unless reported); the one prior 8 had to wait 30min, then when finally connected the rep. On 20 December 2017, the ACCC accepted a court-enforceable undertaking from TPG Internet Pty Ltd (TPG) in relation to conduct similar to that of iiNet and Internode. Location - Outage - Degradation Nationwide/Statewide - Outage. The NBN was meant to be the nation's next big digital revolution, but it's rollout has been plagued with tales of tangled wires, slow speeds and dropouts. Optus customers across Victoria are furious after internet failures hit services including Netflix and Xbox live, despite the telco saying the outages were now stabilising and intermittent after. A Telstra spokesperson said a "surge of traffic" was responsible for the outage on Thursday afternoon, which lasted more than five hours. Many called for compensation for the time without service. After mutiple attemps to follow up with her / the case, we knew that we have a new - 608289. Hi All, We have a case opened from March 2016. You have a right to make a complaint if you are dissatisfied with our services or how we've handled your enquiry. I have tried @Telstra which worked perfectly fine in same iphone. Chris The overcharged customers are now being offered compensation. 20 (for business customers). Optus has denied that the deal would affect it to a large extent, and merely said that it is in discussions with TPG on future plans, and regardless continues to be a primary mobile network provider in the space. Optus hit by mobile phone outages. It follows parent company TPG's December promise to. Compensation and Benefits. These outages occurred on both mobile and fixed networks. Outages overview Outages overview. I expect compensation @vijayarumugam Hi Optus, the cable internet is down at 2146 for the last 30 minutes.